Delivery and Handling
- Multiple couriers are used based on the type of product ordered and destination. Please note that quoted delivery times are those set by the courier and should be used as a guideline however we are unable to guarantee this due to dependency on the courier companies and weather etc. We shall not be liable for any consequential losses caused by delivery delays.
Your security & credit card security
- We value your security and have done our utmost to ensure none of your personal information is at risk while you are visiting our site. Our secure checkout facility uses PAYPAL and no payment details are stored by Kyoto.
WHEN YOUR GOODS ARE DELIVERED
- When you receive your product, it is important that the consignment is inspected before signing for the delivery. If you are suspicious that the goods are damaged, or the box containing the goods looks badly damaged, then you should refuse delivery. In this event, do not sign for the goods and please contact us immediately (3 working days maximum) so that we can resolve the situation with our courier. A replacement will then be sent out to you as soon as possible. If you sign for the goods and subsequently find that the goods are damaged it makes it harder for us to deal with your complaint. It is important that all original packaging is kept until you are satisfied with your ordered items and are sure that they will not need to be returned. Couriers will not accept a return if it is not in its original packaging. Replacement goods will only be sent where the fault is deemed to have occurred within a reasonable time period.
ASSEMBLY OF YOUR FURNITURE
- Many of our products are supplied in the manufacturer’s original carton for easy of shipping, and will require assembly. This assembly, whilst minimal, should be done by a competent person, and any costs incurred are at the cost to the purchaser. If you have any queries regarding assembly, please contact us.